I've done it 4 times for 2 different case types for BlackBerry.
You must email Otterbox ( [email protected] ) and tell them you love their cases and you've been a loyal costumer for quite a while but that you're disappointed at a recent product you acquired.
Here's an example of what I wrote:
Don't fucking copy-paste what I wrote.
I am a huge fan of your products,I've bought some of your cases for my Kindle,iPad and my previous BlackBerry phones.I've always considered your cases the best in the market and the most reliable too,however,I was recently given one of your BlackBerry Reflex series for the Curve 9300 and while it looked like a really promising case at first,it resulted in a very disappointed experience.
The problem is that the phone fell from 2 meters and now the case won't attach to the phone,I thought your cases would be built in a better quality since they are designed to resist this kind of impact as I've heard,I was so disappointed that I threw the case to the garbage and then I decided to contact you guys to see if you could sort out this for me.
A) You must say which case type and for which device
B)This way you eliminate the possibility of them asking for a proof of purchase
C)Since you threw the case to the garbage,they won't ask you to send any pictures of it
Protip:If you can't bypass the picture,try and get an Amazon receipt (use a receipt generator) and give them that.
If for some reason they still require you to send pictures,use this:
I hope you enjoyed it,happy SE'ing!~